Housing First Case Manager

WHO IS A HOUSING FIRST CASE MANAGER?

The Housing First Case Manager is responsible for connecting with clients that are homeless or at risk of homelessness and providing one-on-one support for client-defined goals that include: securing and maintaining housing, accessing income supports, health referral and advocacy, social connection, life skills development, employment and education support. Working with program participants and community partners, the CMHA Kelowna Case Manager will support individuals vulnerable to homelessness in finding permanent housing and maintaining their tenancy, knowing their rights and responsibilities as a tenant, as well as being a good neighbour. This includes individuals in shelter, and those currently in hotels in the community. The Case Manager will develop transition plans and connect individuals to appropriate community resources and move them into different streams of service as needed.

WHAT DOES A HOUSING FIRST CASE MANAGER DO?

• Develop relationships with landlords and provide informal landlord/tenant mediation when required.
• Keep current on rental vacancies in the
• Assist people who are in need of support services to find and maintain their
• Foster and maintain excellent collaborative relationships with health and social service professionals addressing clients’ outstanding
• Connect clients to income supports to which they are entitled: Income Assistance, Persons With Disability (PWD), Canada Pension Plan disability benefits (CPP), GST rebates, income tax rebates, Shelter Aid for Elderly Residents (SAFER) and advocacy with income assistance personnel
• Liaise with community agencies and businesses to fulfill program needs and ensure a smooth flow of information and
• Provide appropriate information and referrals to appropriate
• Provide an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely
• Provide safe care to the client in potentially dangerous
• Prepare referral letters and offer referral information to
• Maintain files, case notes and daily
• Maintain timely statistics regarding contacts and
• Meet regularly with Homelessness Services
• Update information as required to assist other
• Transport clients when
• Other Duties as

YOUR STRENGTHS & EXPERIENCE:

• Minimum Bachelor’s Degree in a Social Services or related field, or equivalent combination of education, training, and experience;
• Demonstrated skill in supporting individuals experiencing homelessness and a proven track record in providing quality, evidence-based services;
• Excellent computer literacy skills;
• Excellent written and verbal communication skills;
• Knowledge of health and social service systems with understanding of the complexity of the income assistance system;
• Demonstrated experience working with people experiencing homelessness, including those with serious mental illness and/or addictions and complex health and social issues;
• Demonstrated experience providing mediation/conflict resolution;
• Demonstrated negotiation/communication skills;
• An ability to manage a flexible work schedule;
• Must possess a valid driver’s license, reliable vehicle for business purposes and acquire liability insurance;
• Current first aid certification;
• Proof of COVID-19 vaccination is

WHO IS CHMA KELOWNA…?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. Like what you hear…fantastic, check us out: https://cmhakelowna.org/

CMHA KELOWNA OFFERS YOU…

• A competitive wage of $23.27/hr
• All of the other Dental, Health & EAP Benefits
• RRSP matching program
• 3 weeks vacation
• 12 sick days per year
• A work life balance that actually works with you
• A culture that embodies ‘walk the talk’ form our Leadership Team
• As a non-profit, we definitely do NOT have foosball and free snacks, but what we DO have, is the ability to empower our teams, be a part of something bigger…and learning and growing in an organization that fosters transparency and

To apply for this opportunity, please forward a cover letter and resume to John West, HR Coordinator @ [email protected].ca by November 10, 2021.

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna, that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio- economic status, gender identities, education, marital status, language, and physical appearance. These values are embedded in the work CMHA Kelowna does every day. 

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.