IT Technician

WHO IS AN IT TECHNICIAN?

The IT Technician at CMHA Kelowna is an integral part our operations team and the go to person for all things technical. You will be exposed to all aspects of the organizations technology and use your expertise to resolve hardware, software and network problems. This is a perfect position for an outgoing, customer service focused technical support professional that enjoys training and has a desire to support the organizations IT goals.

This is a full-time position offering 37.5 hours per week, Monday to Friday.

PRIMARY DUTIES & RESPONSIBILITIES:

• Maintain phone and computer systems and networks to optimize performance
• Hardware and Software installations – setting up phones, computers and peripheral devices
• Identify and provide IT support, training, orientation and guidance to all organization users
• Perform troubleshooting to diagnose and resolve problems
• Develop and implement file storage and security protocols
• Identify phone, computer and network equipment needs
• Support ergonomic designs of workspaces to provide efficient and healthy work environments
• Develop and maintain records of hardware and software inventory, manage software licensing and follow proper procedures for disposal of electronic assets
• Assist in the development of electronic systems to support asset management
• Assist with maintaining information security
• Maintain accurate records/logs of repairs and maintenance schedule
• Perform other duties as assigned 

REQUIREMENTS OF AN IDEAL CANDIDATE:

• Proven working experience as an IT Technician or relevant position
• Demonstrated diagnostic and problem solving skills
• Excellent written and verbal communication skills with proven ability to communicate effectively with a diverse range of audiences
• Demonstrates great customer service skills, listens carefully and exercises patience
• Outstanding attention to detail, organizational and time-management skills
• Demonstrated ability to develop options and/or recommendations to resolve issues
• Good knowledge of internet security and data privacy principles
• Proven discretion and confidentiality of personal information
• Sufficient physical strength and ability to lift and handle computer equipment and a valid BC driver’s license
• Certification as IT Technician will be an advantage
• Must provide proof of full vaccination

YOU ARE:

• Flexible, adaptable, thrive in a fast paced environment
• Hungry for growth and challenge to keep you at the top of your game
• A team player who thrives on contributing to team success
• Results-driven and self-motivated

CMHA KELOWNA OFFERS YOU…

• A competitive salary
• All of the other Dental, Health & EAP Benefits
• 3 weeks of vacation
• 12 sick days per year
• RRSP matching program
• A work life balance that actually works with you
• A culture that embodies ‘walk the talk’ form our Leadership Team
• As a non-profit, we definitely do NOT have foosball and free snacks, but what we DO have, is the ability to empower our teams, be a part of something bigger…and the opportunity to explore and grow in an organization that fosters transparency and trust.

To apply for this exciting role, please forward a cover letter and resume by November 15, 2021 to John West, Human Resources & Employee Experience Coordinator at [email protected]  or apply through Indeed here.

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna, that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical appearance.

These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.